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| Frequently Asked Questions |
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- What information do you collect when placing an order? Why?
- Will anyone be able to figure out whats in my package?
- Does it show on my bill that I bought this sort of product?
- What if I have a privacy question?
I haven't received my order yet, where is it?
- How do I cancel my order?
- How do I add products to my order after it I got the order submitted email?
- What if my toy or DVD doesnt work?
- How do I return a non-working toy or DVD?
How do I ask for a refund?
- I haven't gotten my refund yet, when should it show up on my bill?
- I don't want to use my credit card online, how can I purchase something?
- Can I pay with Paypal?
Why didn't I receive a confirmation email?
- How do I get a tracking number for my package?
- How do I ship to an address that isnt mine?
- How do I get my product shipped overseas?
- Do you refund shipping charges?
- What if a product is not in stock?
- How do I get discounts on my future purchases?
- How do I sign up as a member?
- Are these products safe for use?
- Can I get a mail catalogue?
- I heard about sex toy parties, can I host one?
- Are children safe at sexmetoys.com
- I haven't received my order yet, where is it?
- Why didn't I receive a confirmation email?
- Can I return the products if I change my mind?
- Can I get a store credit for something I bought and returned because it was damaged or wrong item?
- What information do you collect when placing an order? Why?
What information do you collect when placing an order? Why?
We collect your email address for emailing you an order confirmation; we do not share your email address with any third parties that will send you unwanted or spam mail. Your email address used to contact you online is used solely for use between you (buyer) and edenfantasys.com to respond to any inquiries regarding orders or products and to comply with any requirements of law i.e.: verification for suspected fraudulent activities. Actual shipping address is collected for shipping purposes and is used between edenfantasys.com and the selected carrier only. Billing information is collected after you place your order for interoffice use only. Your billing information may only be disclosed to the issuing bank for verification purposes. Please note our Privacy policy
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- Will anyone be able to figure out whats in my package?
Will anyone be able to figure out what's in my package?
Please refer to our Privacy Policy page
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- Does it show on my bill that I bought this sort of product?
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- What if I have a privacy question?
I haven't received my order yet, where is it?
What if I have a privacy question?
You may address any privacy related questions to Privacy@sexmetoys.com
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- How do I cancel my order?
How do I cancel my order?
For all order cancellations, please email cancellations@sexmetoys.com or call us toll free at (800)555-1212 8:00am-4:00pm E.S.T. (pacific Standard Time U.S.)
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- How do I add products to my order after it I got the order submitted email?
How do I add products to my order after it I got the confirmation email?
To add more products to an order already placed, you may email CustomerService@sexmetoys.com or call us toll free at (800)555-1212 8:00am-4:00pm (pacific Standard Time U.S.)
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- What if my toy or DVD doesnt work?
What if my toy or DVD doesn't work?
Please refer to our Return Policy page.
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- How do I return a non-working toy or DVD?
How do I ask for a refund?
How do I return a non-working toy or DVD?
Please refer to our Return Policy page.
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- I haven't gotten my refund yet, when should it show up on my bill?
I haven't gotten my refund yet, when should it show up on my bill?
Credit card refunds will appear on your statement in the next billing cycle or, in the case of online banking, should appear in your account within 10 business days. Please refer to our Returns Policy
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- I don't want to use my credit card online, how can I purchase something?
I don't want to use my credit card online, how can I purchase something?
Orders can be placed confidentially over the phone with one of our trained representatives. You may call us toll free at: (866)627-4954, 8am-4pm (pacific Standard Time U.S.) Also, you can always print out the mail order form available on the shopping cart pages, there you may choose the shipping options available. Checks or money orders can be mailed to: sexmetoys.com P.O. BOX 463,LAKE FOREST, CA 92609
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- Can I pay with Paypal?
Why didn't I receive a confirmation email?
Can I pay with Paypal?
Yes, you can. When you are ready to checkout select Paypal Pay now button on the shopping cart and follow Paypal checkout procedure
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- How do I get a tracking number for my package?
How do I get a tracking number for my package?
On the order status page you can get you tracking number and tracking information for your package. If you do not have one, you may email CustomerService@sexmetoys.com or cal us toll free at (800)555-1212 8:00am-4:00pm. (Pacific Standard Time U.S.)
If you have a tracking number and you chose UPS as your carrier you can track your package on the UPS self tracking page at: http://www.ups.com/WebTracking/track?loc=en_US
If you have a tracking number and chose USPS as your carrier you can track your package on the USPS self tracking page at: http://www.usps.com/shipping/trackandconfirm.htm?from=home&page=0035trackandconfirm
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- How do I ship to an address that isnt mine?
How do I ship to an address that isn't mine?
When placing an order you can choose a different shipping address as your billing address on the shopping cart pages before checking out.
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- How do I get my product shipped overseas?
How do I get my product shipped overseas?
Please refer to our Shipping Policy page.
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- Do you refund shipping charges?
Do you refund shipping charges?
We refund shipping charges in the following cases: We ship an incorrect product. We ship a broken or defective product. The carrier damages a product during shipping. If we re-ship a product in these cases, we do not add another shipping charge
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- What if a product is not in stock?
What if a product is not in stock?
If a particular product is not in stock, you can be added to our waiting list. Once the item you have been waiting on becomes available, we will notify you via email or ship it out to you using your billing information on file. To do so, please email CustomerService@sexmetoys.com withwith waiting list in the subject line, and then list the item/s you would like to wait for.
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- How do I get discounts on my future purchases?
How do I get discounts on my future purchases?
To receive discounts and great benefits, you can sign up to become a registered member on our site. As a member you can enjoy great discounts, be the first to find out about our sales and even get invited to some of our exiting events.
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- How do I sign up as a member?
How do I sign up as a member?
Signing up for membership is easy; simply fill out the required information on the shopping cart pages after placing an order. You should then receive a confirmation email with a member number that you can use for great member benefits.
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- Are these products safe for use?
Are these products safe for use?
These products are sold for the intended use only; we are not responsible for any physical harm caused by any of the products sold herein.
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- Can I get a mail catalogue?
Can I get a mail catalogue?
We currently do not mail catalogues for we are strictly an online business.
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- I heard about sex toy parties, can I host one?
I heard about "sex toy parties", can I host one?
If you are interested in hosting your very own sex toy party, simply email us at CustomerService@sexmetoys.com .
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- Are children safe at sexmetoys.com
Are children safe at sexmetoys.com?
The products sold herein are intended for adults over the age of 18. We do not sell products for purchase by children. At the moment you register with edenfantasys.com, purchasing products from edenfantasys.com or providing information to edenfantasys.com, you assure sexmetoys.com that your are over the age of 18 and any information given to esexmetoys.com about a third party is from a third party over the age of 18.
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- I haven't received my order yet, where is it?
I haven't received my order yet, where is it?
You can always check the status of your order by entering your order ID number and a ZIP code in the Order Status page available on the ordertracking.
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- Why didn't I receive a confirmation email?
Why didn't I receive a confirmation email?
Some computers do not accept our emails due to the nature of our business. If you want your order ID and more information on your order you may email CustomerService@sexmetoys.com or call us toll free at (866)627-4954 8:00am-4:00pm. (Pacific Standard Time U.S.)
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- Can I return the products if I change my mind?
Can I return the products if I change my mind?
Please refer to our Returns Policy page
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- Can I get a store credit for something I bought and returned because it was damaged or wrong item?
Can I get a store credit for something I bought and returned because it was damaged or wrong item?
Please refer to our Returns Policy page.
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